Casino Supervisor Job Responsibilities

4/10/2022 admin

In the casino and gaming industry, gaming supervisors manage the gaming floor and its staff during a shift. They supervise casino table games and make sure staff and customers are acting appropriately. They are also responsible for helping customers with problems and answering questions about payouts and betting.

Job Overview: Our casino supervisor is in charge of overseeing the operations of the casino and ensuring the staff understands their responsibilities. They’ll need excellent customer service skills to handle any high-level customer disputes that may arise on the floor. On-the-Job: A Casino Pit Supervisor Theresa LeaVerenz, Pit Supervisor (also called pit boss) at Caesars Tahoe, started in the gaming industry in 1981. She was born and raised in the Lake Tahoe area and, like many people working in gaming, she never thought seriously about entering the industry in the beginning.

When you write a gaming supervisor job description, be sure to include the education requirements for the job. The basic standard is to have a high school diploma or GED, but some places prefer supervisors to have an undergraduate degree. Gaming supervisors should also have experience in casino games or operations.

Customer service skills are a key component of the nature of this job. The ability to stay calm and lead effectively are also essential. You can get more ideas for the position by looking at the gaming supervisor job description template below.

Do you have a passion for games and love to follow the rules? Our casino is currently recruiting gaming supervisors to start immediately in our table games department. We are looking for a confident and motivated individual to lead a staff of 25 table games dealers throughout the casino. You will bring a high-quality gaming experience to all of our customers and ensure all appropriate rules and regulations of the industry are being followed consistently. If you have experience as a dealer and want to take your love of this industry even further, then we want to talk to you right away.

Job Responsibilities

Supervise all casino table games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately
Manage the table games staff and assess each employee’s ability to deliver pleasant service to customers
Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed
Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork
Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
Schedule staff members on the table games section of the floor and make adjustments during the shift if business dictates it
Recruit and hire new gaming dealers for the department, develop training programs and participate in employee performance reviews each quarter
Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts

Job Skills & Qualifications

Reqiured:

High school diploma or a GED certificate
One or more years of experience working in a casino
Possession of a state casino worker’s license
Exceptional customer service ability

Preferred:

Bachelor’s degree in hospitality, hotel management or a related field
Experience with supervising others

Want to use this job description?

Gaming Supervisor Job Responsibilities

Your gaming supervisor job description needs to have a strong job responsibilities section in order to inform candidates about the daily duties and expectations. In fact, this portion should be the most substantial of your overall description, and you’ll want to be thorough. Including key tasks will allow jobseekers to imagine themselves in the role, which will help you get applicants who are truly enthusiastic about the position.

Include 6-8 responsibilities as bullet points to maximize the effectiveness of your gaming supervisor job description. A list this size is easy to skim but complete enough to give jobseekers a picture of what to expect. Your points should begin with strong action verbs to further place the applicant in the manager’s shoes. Avoid minor duties in favor of the most critical ones that will dominate his or her time.

Here are some sample gaming supervisor job responsibilities for use as a model if needed:

Observe and monitor activity on the gaming floor for rule compliance, adherence to federal law and cordial customer-employee interaction
Explain games to customers, clarify rules and outline betting procedures
Resolve conflict as needed
Ensure customer satisfaction
Assess performance of game table employees and train new gaming floor staff
Maintain high standards against cheating and rule violation

Gaming Supervisor Job Specifications

You shouldn’t mistake a short section for an unimportant one. Although the qualifications and skills section of your gaming supervisor job description is likely to be significantly shorter than the responsibilities section, it’s still important to get it right. A strong list serves as a deterrent for would-be applicants who don’t meet your minimum qualifications. This filter strengthens the quality of resumes you do receive in your inbox and saves you precious time weeding out less qualified individuals.

If you aren’t familiar with the gaming supervisor role, you can still create a strong qualifications and skills section by consulting with those who are. Check with the hiring manager or senior gaming supervisor to learn about the mandatory and desired proficiencies. By listing both (and being clear about which are which) in your gaming supervisor job description, you’re more likely to get minimally qualified candidates as well as those who offer something extra.

Below are some sample gaming supervisor job specifications:

High school diploma or equivalent
Minimum 1-2 years’ experience as a gaming supervisor; 3+ years preferred
Superior customer service and conflict resolution skills
Ability to train, coach and develop junior employees
Knowledge of security alarm systems
Expertise in gaming rules and legal regulations associated with casino facilities

Casino Manager Job Description and Duties:

- Directly supervises supports and evaluates the performance of the subordinate casino operation positions - Assistant Casino Manager, Casino Senior Supervisor, Cash Desk Manager, Slot Manager, Casino Dealer/ Croupier, Slot Technician and Cashier

- Must create and maintain an entertaining gaming environment, which intrigues, attracts and retains the attention of the passengers thus providing constant flow of customers and exceeding the pre-set revenue targets

- Responsible for on-the-job day-to-day training of ship's Casino Staff covering all aspects of gaming services and makes sure that all casino team members perform up to the standards of service set by the cruise line or concession

- Oversees and supervises all training programs within the casino operations department in order to improve the casino personnel current performance allowing them to gain skills and abilities for future advancement and promotion to superior positions

- With the help of the subordinate managers and supervisors the Casino Manager maintains a strong observation and control over all casino games, slot machines and casino cage in order to minimize security treats and fraud cases

- Monitors casino dealers and cashiers ensuring gaming and cash flow management procedures are performed according to the standards of the company

- Responsible for constant monitoring of both players and casino personnel

- Ensures that all mechanical, electric and electronic equipment in the casino is well maintained and working properly at all times

- Responsible for assigning work and vacation schedules to ship's casino personnel and also for overseeing on-the-job training covering all aspects of customer service and etiquette

- The Casino Manager is in charge of all casino marketing and promotion strategies targeting increasing the volume of customers, often competing with other shipboard departments

Casino Manager Job Requirements:

High school diploma or basic education equivalent
Bachelor’s degree in hospitality management, business administration or related field from an accredited college/ university or the international equivalent is preferred
Two to three years progressive managerial experience in a casino in an upscale hotel or resort
Cruise Ship experience is preferred
Good command of the English language (both spoken and written), knowledge of additional language(s) is a plus
Strong managerial skills and ability to work in a multicultural environment plus knowledge of basic computer software